Is a citizen not a customer of the Government?

Is a citizen in India not a customer of the government according to the perceptions of the leaders who have ruled so far ? He is not at all considered as a customer. This is the mindset of the leaders at the helm, though they claim differently.This is one major reason why services of the government are not delivered properly; the citizens are not happy. And also, the political party in power suffers the incumbency factor.

A citizen who votes a particular party to power is in no time disillusioned about its his choice and tends to prefer a different party next time. He is disappointed. A citizen is never understood. The government-that-be is not able to gauge him. In some cases like what happened to Chandrababu, he ignored the research reports pointing to the errors of his government. His advisers did not dare to divulge the findings, facts and their personal observations. In most cases, the party in power does not attempt to systematically research the satisfaction levels of the citizens. I am yet to get to know if any party has periodically surveyed the public as to service delivery performance.